1. Support Services Overview

We offer customer support to assist with:

Technical issues related to the App
Troubleshooting and bug reporting
General inquiries about App features
Account-related assistance (e.g., login issues, profile updates)

Our support team is dedicated to providing fast and effective solutions to ensure a seamless experience.

2. Contacting Support

If you need help, you can reach our support team through the following channels:

📧 Email Support: [email protected]

💬 Live Chat: Available via the App or website during business hours

Our team strives to respond to all inquiries as quickly as possible.
Response times may vary based on ticket volume.

3. Support Availability

Our support team is available during the following hours:

🕒 Business Hours:

Monday – Friday: 9am-5pm EST
Saturday – Sunday: Closed (Email Support Only)

Please note that response times may be longer outside of business hours.

4. Troubleshooting Steps

Before reaching out, you may find that common issues can be resolved by following these steps:

Restart the App – Close and reopen the app to see if the issue persists.
Check Your Connection – Ensure you have a stable internet connection.
Update the App – Make sure you are using the latest version of the App.
Reinstall the App – Uninstall and reinstall the App if necessary.

If the issue persists, please contact our support team with details, including:

A description of the problem
Screenshots (if applicable)
Your device type and operating system version

5. Reporting Bugs & Feature Requests

We welcome user feedback!

If you encounter a bug or have a feature request, please let us know.

Bug Reports: Describe the issue in detail and include steps to reproduce it.

Feature Requests: Share your ideas on how we can improve the App.

Your feedback helps us continuously improve Enrollio Campus.

6. Data Privacy & Security in Support

When you contact our support team, we may ask for certain non-sensitive information to help resolve your issue.

We do not request sensitive personal data, passwords, or payment information via support channels.

For details on how we handle your data, please refer to our

[Privacy Policy].

7. Changes to This Support Policy

We may update this Support Policy from time to time.

Any changes will be posted in the App or on our website.

8. Contact Us

For any support-related inquiries, please reach out to us at [email protected]